Tips for Boooking

Appointments
To make an appointment you can call the spa at 866-626-3104

A major credit card is needed to hold your reservation. We ask that you give us one to two days in advance, nevertheless that isn't always necessary.

If you cannot make your scheduled appointment, please call and let us know as soon as possible. Please read our cancellation policy.
 
Your time is our time
We ask that you arrive 20 minutes before your scheduled appointment, so that you can fill out paperwork and relax in our breathtaking acclimation room and enjoy Tea Forte's tea before or after your treatment. With our one hour or more treatment sessions, a 15 minute complimentary sauna treatment is applied. Having a sauna before your treatment enhances the effects of the massage, as well as, enabling your body to relax more before the massage even starts.

Please be on time! We schedule all appointments in a specific timeframe. Late arrival appointments will only last as long as your original scheduled time allows.
 
Key Idea!
Hydrate your body! Drink plenty of water before and after your treatment! It provides much needed oxygen and relief to tired muscles, and aides in relaxation and healing.
 
Noise Levels are of the Utmost Importance!
To keep the serenity of the spa we ask that all cellular phone and pagers be turned off upon arrival. If you are a guest, who is staying the night we ask that you keep in mind that during the day we do have treatments going on. We simply ask that you keep the noise level in a respectable manner. Relaxation and rejuvenation are our goals, you are here for the same purpose, please keep that in mind.
 
What you will need
You may wear what ever you like because we provide guest robes; we also have shower amenities for your convenience. There are lockers for you to lock your valuables up, and there are saunas for you to use (15 minute complimentary and 30 to one hour will be charged). For privacy, you will be properly draped for the duration of your treatment. If you have received a gift certificate or a promotional card please present it at check-in.
 
Medical
Please inform us of any medical or special needs that require our attention. If you have high blood pressure or are pregnant, please avoid any heat treatments. If you are pregnant please lets us know when you book the treatment so that we may properly schedule you with the appropriate therapist, as not all therapists are qualified to do pregnancy massages.
 
Gratuity and Service Charges
Gratuity is voluntary, but welcomed by staff. For excellent service, customary gratuity ranges from 15% to 20%

Cancellation Policy for Spa:
If there is a need to cancel or change your appointment, please notify us at least 24 hours prior to your scheduled appointment. Without this notification or failure to arrive for your scheduled service will result in a full charge of your scheduled treatment. Spa packages or group reservations require 48 hours notice.